Factor Affecting Reservation

1.No-show Guest
  These are the guest who makes the reservation in the hotel, confirmed it but doesn't arrive in the hotel on the arrival date.
 No show situation takes place due to the various factor like political issues, environmental crises, strikes, flight cancellation etc. In this case, the hotel should refund the total charge to the guest but if no show occurs due to other reason like personal region the hotel will deduct some amount from the as a service charge from the confirmation charge and refund the balance to the guest.

2. Walk-in Guest 
  These are the guest who arrive in the hotel without the reservation or pre-information. This may happen due to the good will of the hotel and may any emergencies of the guest. The guest directly contact to the receptionist and ask for the room. A walk-in guest generates the extra income in the revenue of the hotel. If walk in guest arrives in the hotel, the receptionist should be more alert and careful and ask for the room, first of all the availability of room should checked. S/he is provided with the room after checking the personal details of the guest.The hotel should ask foe the deposit amount from the guest. If the guest is drunk, mentally hazard or miss behaved it should be refused to provide the room.

3. Over Booking
   This situation takes place where there more number of reservation request than the hotel's number of salable room in the hotel. It is normal practice in the large hotel. Generally non confirmed reservation are over booked because there is no guarantee that the guest will come and there are always chance of cancellation at the last minute. In case of over booking the room, the guest will guaranteed reservation may have to transfer to another hotel of same standard. This may cause the lost in the hotel's profit and business establishment.    

 4.Over stay/Under stay
    If the guest stay in the hotel more then guest's departure date s/he termed as the overstay guest.
   If the guest check out from the hotel earlier then the guest check out time from the hotel s/he termed as the under stay guest.Over stay of the guest may cause difficulty for the reservation of another guest. Under stay guest stay less then the departure date which may cause a room vacant.

 5. Reservation Confirmation
   It accuse the guest that the hotel hold the reservation request until the arrival of the guest. It may be done by fax, e-mail, phone or letter but the guest is supposedto send a written confirmation which is a legal pice f document indicating the acceptance of the guest made. The guest confirm the reservation by paying the confirmation charge with help to generate the revenue, but the guest doesn't confirm the reservation the room should be released and again listed in the is of  available of room. 
6.Reservation Cancellation/Revision
   Often a guest may change his/her program of visit may ask for the cancellation or revision for the room. To do thes the following steps is to follow;
a. Take down the necessary details of the guest on reservation  revision form.
b. Up date the revision chart by removing the room allocation made for the earlier date. Allocated the room  on the new date in case of revision.
c. Remove the reservation slip from the reservation rack. In case of revision made the new reservation slip in two copies. Attach one with cancellation form and keep another with reservation rack.