Chain Hotel

    The hotel which are running in  the different places inside or outside the country under one brand name is known as chain hotel. The chain hotel also can be defined as two or more than two organization those are tied in one series. The big hotels industries comes in 1920's when the concept of chain hotel were born.

    However during the great depression in 1930, there were considerably decrease in the business affecting the growing of the hotel industry. Immediately the second world war in 1945 hotel regent prominence is register a steady growth. There had been phenomenal hotels industry particularly those country which attract business travel and tourism in large number from all over the world. In 1950's hotel and international chain gain big bust to the hotel industry. This chain either brought small individual own property or build their ability and scope with growing competition. Chain hotels run under franchise management, partnership,leading,marketing etc.
i) Partnership
   Sharing profit and equal investment in the organization from both party which depends upon mutual agreement between two parties and the profit distribution will depend upon investment of capital.
ii) Franchise
    It gives brand name and association to franchise and helps to make market in return for  franchise fee.
iii) Management contract
    As the name suggest the organization provides expert in management like professional manager, skilled staff technician etc.
iv) Marketing
     It helps in active selling of the chain benefit, reservation tied in return for marketing fee or sub incentive.
v) Leading 
    Taking over all operation aspect of property for specific period of time paying lease, either at the fixed sum of money as a percentage in gross turn over of the organization.    
                  

Room denoted with symbol

Room                               Symbol 
Deluxe                                DLX
Superior                              SPR
Standard                              STD
Single                                  SL
Double                             DBL,+
Twin                                    =
Suit                                     SU
Interconnecting                *IC
Room no.                            #
Do not Disturb                 DND
Occupied                           O
Vacant                                V
Pent house                       P
Studio room                    SR
Out of order                 OOO
Vacant & ready              VR
Vacant & clean              VC
Vacant & dirty               VD
Occupied & clean         OC
Occupied & dirty          OD
Check out                      CO  
Double lock                  DL

Room and it's types

Introduction 
   Generally we define room as a safe place closed by the walls, windows and door to spend a day and night for sleep with proper security. In hotel, room means a lot to a guest such as comfort,safe, clean and hygienic. All the room are numbered systematically. Suppose there are 25 rooms in a hotel, room no 625 indicates 25th room on 6th floor. The different types of room are as follows

1) Single room
     It is a room assigned for single occupancy and consists one single bed sized36"*75".
2) Double room
    A room assigned to two people or double occupancy and consists one double bed of 54"*75".
3) Triple room
      It is a room assigned for three people and consists three single bed of 36"*75".
4) Twin room
    It is a room with two single bed of size 36"*75" for double sharing.
5) Quad room
    It is a room assigned for four people and consists of four single beds of 36"*75".
6) Queen sized room
      It is a room with a Queen sized bed i.e 60"*80" for single or double occupancy.
7) King sized room
    It is a room with a king sized bed i.e 78"*90" for single or double occupancy.
8) Double-Double room
    A room with two queen beds for double or more occupancy.
9) Studio room
   A room with couch of sofa cum bed, which an be converted into a bed during a night time and can be iused as a sofa during day time.
10) Mini suit or junior room
      A single room with single bed and a sitting area could have a separate living room and bed room.
11) Suit room
     A  parlor or a living room connected to one or more bed room.
12) Inter connecting room
      Room with connecting door from inside.
13) Adjoining room 
     A room with a common wall but not connecting door.
14) Adjacent Rent 
     Room with a opposite to each other in the same floor.
15) Duplex suit
      Room separate over two floor with an interconnecting staircase.
16) Cabana 
     Room attached to a swimming pool with one sofa cum bed. meant for changing purpose.
17) Penthouse suit
     Accommodation,usually suit on the top floor of the hotel.
18) Lanai
      A Hawaiian term from the veranda, a room with porch or balcony, usually overlooking garden or water such type of room is usually popular inside beaches area.
19) House room
     Guest room set aside for hotel use.

Section within the hotel

   Section of front office 

• Business center 
• Lobby
• Reservation desk
• Information center
• Front office center
• Telephone operator

   Section of House keeping

• Floor pantry 
• Linen room
• Luggage room
• Horticulture
• Floor room
• Uniform room
• Tailor and semesters  

    Section of food production 

• Kitchen
• Steel room
• Bakery

  Section of food 

• Bar 
• Restaurant
• Banquet
• Night club
• Meeting hall
• Rooms

  Section of supporting department

•  Purchase and store
• Security 
• Finance and account
• Human resources department
• Marketing and sales
• Library
• Timekeeper
• So-miner shop

  Section of the front of the house 

• Lobby
• Reception
• Information center
• Restaurant
• Front office cashier 
• Guest floor, banquet hall

  Section of back of the house 

• House keeping
• kitchen
• Personal management system
• Purchasing
• Security
• Laundry
• Engineering 

Classifaction of hotel

       According to length of guest stay
 i) Transit hotel
   It includes airport hotel and motels where customer are short staying. Guest stay for few hour or overnight.It is situated at the point of airport, seaport, railway etc.
ii) Resident hotel 
   Build for long stay. It includes the guest who are generally stay for longer, with all the facilities is required. The stay of the guest is more then one month.The hotel are generally charged on monthly or weekly basis of apartment hotel.
iii) Semi-Resident hotel
   It consists of those guest who stay more than night and less than month.

        According to type of ownership
i) Joint Venture 
  It is the type of ownership saving organization. They are formal arrangement made by two or more independent organization.To setup or jointly organization. The ownership can be defined as in terms of share holding or arrangement for profit sharing.
ii) Franchise  
   It is a contract based organization which grands the right two used a brand name for special activities such as production, marketing etc. The franchise provides quality service and training for example Radission, Solatee Crown plaza, Hyatt etc.
iii) Public Limited 
   This type of organization is run by the support of suppliers, banks,leasing companies, Government and loans, public share,stock exchange.
iv) Management contract
     This type of organization is opened in different countries making a contract within the parent companies using brand name and total of management system exactly with the parent companies. In most of the case the business is managed by the management team. 

How Star is denotated?

                                      Non Star hotel
The non star hotel basically covers the tourist standard hotel or accommodation which should be accommodated within the following facilities and services.

• Should have neat and clean room.
• Facilities of food service.
• Furniture will not be luxurious.
  
• Courteous service.
• Facilities of hot and cold water supply with attached bathrooms.
• Telephone facilities in all room etc.   

                                     Star hotel
The star rating system of the hotel covers all the hotel rated from one star categories to the exclusive seven star super deluxe hotels.Some other hotels are;
           
 i) One star hotel
    These hotels basically provides all the facilities catered by the tourist standard hotel with a bit upgraded facilities like proper dinning outlets, 24 hours front office service etc.
ii) Two star hotel 
    These hotel have a higher facilities and service in term of quality and quantity than one star hotels. There might be provision of swimming pool, good room with comfort beds,sports,extra more outlets within the premises.
iii) Three star hotel
    The three start hotel should have the following facilities and services;

•  Larger bedrooms.

• Direct dial phone. 
• All facilities offered in two star.
• Color television in all room. 
• Swimming pool.

• Cleanliness and comfort rooms 

Should offered pleasant travel experience.            
iv) Four star hotel
    Generally the four star category hotel have the following basic feature regarding the facilities and services.   

• Outstanding bedrooms large and average.
• Furniture and furnishing with high quality.
• Standard quality of service.
• Well trained and skilled staff performing a service.

• All the facilities and services offered by the three star hotel.    

v) Five star hotel
    Generally the five star hotels offered high class exclusive service to their guest for the total satisfaction. Hotel with the five star super deluxe categories provides more high class exclusive facilities and service all the time which are follows;

• Twice daily maid service is standard.
• Lobby should be well furnished & decorate.
• More number of outlets and recreational facilities.
• On premises casino, pubs, discotheque etc.
• Each guest is made to feel that s/he is important.
• Deserve the description "one of the best in country ."
• High class and exclusive rooms.
• 24 hours hot and cold water and 24 hours front office service.  

Intorduction to various Department in hotel

  There are various department in hotel which helps in smooth and efficient operation. First four department are the core or the or important department in hotel, which are directly responsible for day to day operation, front of the house and back of the house plays significant role to insure general administration of Human Resources Department, financial, engineering, sales and marketing, planning etc.Each department in a hotel has it's soecific function to perform.The function of vrious department within the room are given below.

i) Front Office Department
   Front Office Department includes all the office which are situated in near of the front hall and lobby of the hotel. It is considered as the "Nerve Center" of the hotel. It is also said that hotel is wheel of Front Office.

ii) House Keeping Department
    House  keeping department is regarded as back bone of the hotel.This is another important department under the room division.It is responsible for the cleanliness of occupied guest room and prepare the room for another guest in case or vacant room.


iii) Food and Beverage Department
   Food and beverage generally range second to the room division in term of it's revenue turnover. There are many types of food and beverage department andoutlets in large hotel.
                                                                                                          Food and beverage manager is the chef of these department. In large hotel he is responsible for the controlling all food and beverage outlets. There are outlets such as production,dinning service,bath ODC, banquet, restaurant, bar, discotheque, and clubs.
iv) supporting Department
  a. Purchase and store
    The main function of this department is to purchased required materials example good stationary etc.under the condition of annual rate, contract or periodic rate.
v) Engineering Department
    This department better known as maintenance depart in all most hotel.It is responsible for any maintenance and repair of equipment and furniture an fixtures in the hotel. In it plumbing, refrigerator electrical work, air conditioning and heating,carpeting are lies. The chief engineer is head of this department. 
vi) Account Department 
    Accounting department is the internal part in the business and it holds prime importance in hotel well. This depart maintains intrial financial activities of the activities of the property. The head of this depart is chief accountant officer or financial officer.
vii) Sales and maintenance
     This depart market the hotel production to the perceptive client and identifies new market segment having further details.It does the advertising and promotional cam pin in large hotel.
viii) Personal and Human Resource Department (H.R.D)     
       Personal and Human Resource Department is responsible for human resources planning, requirement and selection of staff.
                       Motivation performance, rewarded  manage system. Training and developments plays an vital role in many hotels. The personal manager most be familiar with the international local lever market and labor law. The hotel manager also looks upon the personal department for advice and suggestion and the latest development in the areas of wages, salary, job,employee-welfare medical,health and security.
ix) Security Department 
    The primary of the security department may includes the proper monitoring surveillance equipments and insuring that the guest, employee and the properties are safe and secure all the time.     







     

Classifaction of Hotel

A. According to size
    The number of guest room also categorized the size of the hotel.Hotel ranges from two hundred to two thousand rooms and some time even more.
Hotel can be classified by following ways
a. Small hotel=1-25
b.Medium hotel=26-100
c.Large hotel=101-300
d.Very Large hotel=300 and above
B.According to facilities 
   According to facility provided by the hotel, hotel are categorized under many different stars grading that ranges from one to five star.There are also another star categorized of hotels coming up which is seven star with very advance technologies and very standard service. Greater the facilities higher the stars.They are classified as
 a. Non star hotel
b. Star hotel  
C.According to length of guest stay
      According to length of guest stay hotel can be classify into transit, resident, and semi resident as per length of guest stay ]
 I. Transit Hotel
II. Resident Hotel
III. Semi- Resident Hotel
D.According to types of ownership 
    Ownership are the following type
a.Joint Venture
b.Franchise
c.Public Limited
d.Management Contract
E. According to plan 
  Hotel are also classified according to plan offered by the hotel during the time of booking or reservation. They are as follows
a. European Plan
    In this plan hotel provide rooms for the guest. It includes the charge of room only.
b. Continental Plan
    In this type of plan the hotel provides bed and breakfast for the guest.
c.American Plan
   In this hotel provides all the accommodation to the guest like the charge of room, breakfast,lunch and dinner in net price.
d. Modified American Plan
    In this plan hotel provide all the facilities of breakfast and lunch or dinner.

Hotel and Hospitality

                               Introduction to Hotel

    The word hotel can be defined as a public place which provide lugging and boarding to the Venue customer and payments. It regarded as a commercial catering establishment that provides facilities of food and beverage along with accommodation that provides facilities along with accommodation and entertainment.

Classification of hotel according to their location

i) Downtown hotel

   The hotel that are situated at the heart of cities. Basically design to cater short staying business client. These hotel are very expensive and the initial cost are very high. It operates in European Plan(EP) and Continental plan (CP) for example Yak and Yeti and Annapurna in Nepal.

ii)Sub urban hotel 
   These hotels are located away from the city center. There fore it has a advantages of peaceful surrounding and rate are equated made rate to low rate such hotel are identify budget travelers and better choice foe organization to conduct conference and seminar due tog it's location advantages. The length of the guest stay usually longer. For example country village at Nagarkot in Nepal.
iii Resorts
   Resorts are located around the natural beauty or eco-friendly hotel basically design for long staying guest which are opened for them. It may be situated at hills side. Jungle village, river side, beaches etc. It opearates in American plan.
iv Airport hotel
    These hotels which are located within the fifteen diameter from the airport is known as airport hotel. These hotels are mainly for the transit passenger. The length ,of guest stay in such hotels may exceeds from one hour to twenty four hours depending upon the length of transit and room rate is offered is exclusive high, usually charge on an European plan that is charge for the room only.
v Motel
   These are the hotel located along or the highway. The concept of this term motel is derived from the phase "Motor and Hotel" which are located principally on the highway. They provides modest board and lodging to the highway travelers. The special feature about the motel is the provision of enough parking, petrol pump,garage for the minor maintenance of the automobiles.
vi Inns
   Inns are considered as the fore father of all modern hotels.These are located inside or outside the suburban areas shrubs which may be small or large in size. The facilities provided by the inns are usually limited and moderate rate. 

Amendments/ change in Reservation

                                                           Hotel Himalaya
                                                            Pulchok, Lalitpur
                                                             ph: 4515151
Date 20/02/2010
to
the managing director
Yeti Travel& Tours
Thamel, kathmandu
                             Sub: Changing in the reservation details
Dear sir/madam,
                         We thank you for letter dated 18/02/2010 informing us about the change in your confirmed reservation. According to your requested, we are pleased to make the following change in your reservation.
                                Name of guest: Mr Lushan
                                 No. of pax: 3
                                 Type of room: 3 signal                        
                                 Arrival Date: 05/02/2010
                                Departure Date: 15/o2/2010
                             Type of plan: M.A.P 
                             Room rate: $150 per night

     Pleasr feel in contact in advance in any looking forward to well-come in our hotel. Thank you.
Your Truly
                        
Vicky
(Managing Director) 

Cancellation letter

                                                  Hotel Himalaya
                                                Pulchok, Lalitpur
                                                  ph: 4515151
Date: 20/02/2010
To
managing director
 Yeti Travel& Tours
 Thamel, kathmandu
                               Sub: Cancellation of reservation request 
Dear sir/madam
                              We reference to your latter dated 18/02/2010 informing us for the cancellation of confirmation reservation made from 25/02/2010 to 29/02/2010 for three signal rooms in B&B PLAN. We have cancel your reservation as per the instruction received.
                                                                                           We hope to serve you the next time. Thank You

    Your Sincerely
                             
Vicky
(Managing Director)                                    

Regret letter

                                                  Hotel Himalaya
                                                 Pulchok, Lalitpur
                                                   ph: 4515151

Date: 10/02/2010
to
the Managing Director
Yeti Travel& Tours
Thamel, Kathmandu
                              Sub: Regret for the non availability of room
Dear sir/madam
                          We thank you for your letter dated 13/02/2010 informing us to make reservation of room.
  We are pleased to receive your request on time but apologize tog inform you that the hotel is fully booked and we are unable to provide you the requested room for the requested date.
                         We take an opportunity to provide you a room on any other alternative dates after 30/02/2010.
                   We can also recommend you to near by hotel of our same standard with the same room rate and facilities.

             Hopping to get an opportunity to serve you the next time. Thank You
     Your faithfully
                                     
  (Managing Director)
             

2.Confirmation Letter

                                  Hotel Himalaya
                                   Pulchok, Lalitpur
                                     ph: 4515151
 Date: 13/03/2010
To manager director
Yeti Travel& Tours
                           Sub:Confirmation of room reservation
Dear sir/madam
                         With reference to your letter dated 10/02/2010 we are glad to offering the room according to your request & take pleasure in confirming the reservation as per the following;
Name of guest: Mr Lushan
Num. of pax: 3
Type of room: 3 single
Arrival Date:25/02/2010
Departure Date: 29/02/2010
Type of plan:B&B
Room rate: $15 per night
             Hotel Himalaya takes pleasure to see our guest and will avail of the facilities and services provided to the best of our standard. Thank you
Your truly
                        
 Vicky
(managing director)

Types of Latter

1. Inquiry Letter 
                                              Yti Tour and Travel
                                                 Thamel, Kathmandu
                                                     Ph: 4515154

Date 10/02/2010
 To
the respective manager
Hotel Hamalaya

Basis of charging a Guest Room

  i) On the basis of Basis of 24 Hours
    According to this system a guest is charge with the special amount for 24 hours from the  time s/he occupies a room in the hotel. After completing a first 24 hours, the guest is then charged foe the next 24 hours. Under this system,the guest is not charge on the basis of day and s/he spend on the hotel.

ii) On the basis of Night Stand
   This system is normally common in transit hotel where travelers during their journey like to spend the night in the hotel. The guest is charged for the 1st night that s/he spend in the hotel. Guest are supposed to vacant the room and occupy by the dinner time which may be assumed as 7.00pm. Failing to do so will charge the guest for  next night.

iii) On the basis of  Check out time 
    It is the time fixed as convient hours by the hotel. When the guest check out from the hotel after paying a resonable amount. This system is more common today. In some hotels check-in and check-out time are same but in many hotels they are different. The reason is that the hotel needs a few minute to prepare the room for the next guest. Normally the check-out time in many hotel is 12 noon.

iv) On the basis of Type of customer 
   Hotel may vary in room rate according to the type of customer also. The rate may be increase or decrease according to the purchase power of the customer, guest from the relative sources, repeated guest etc. A businessman expect a high facilities and service in term of high rate. But other leisure customer or educational group expect limited services and facilities in term of low rate.

v) Season of Year 
   Hotels are normally full occupied during the pick season. For this season  hotel basically charged rack rate for the room. While during the off season the room are charged at low rate so to motivate the flow of tourist.

vi) On the basis of  Plan 
    The type of plan offer also makes the differences in room rate. Different types of plan are provide by the hotel at different  cost. For eg, a guest staying in a single room in BB (Bread & Breakfast) pays less than the guest staying in the single room in MAP (Modified American Plan).

   

Type of Room Rate on Star Hotel

    Room rate is a price of charged for the overnight  accommodation. The cost structure of the hotel include the minimum rate for all the room. And competition in the market help to established it's maximum rate. The room rate in the hotel various because of the various factor. The hotel usually designed a standard rate for each room which is known as rack rate. Basically there are three types of room rate they are;

i) Maximum Rate
  This is the non discounted fixed rate which is printed on the traiff card. Normslly, the hotel charge this rate in the normal case. This rate is also known as standard rate/rack rate/printed rate.

ii) Moderate Rate
   These are the rate which are neither too high nor too low. These rates are fixed with any agency or company for a certain period of time.This rate are also knownas contracted rate.

iii) Minimum Rate 
    These are very low,high discounted rate. Hotel mainly provide these type of rate for the group guest, CIP, guest or to the repeated guest.

        Some other type of room rate in Star Hotel
   i) Cribe Rate
   ii) Seasonal Rate
   iii) Occasional Rate
   iv) Group Rate
   v) Complementary Rate
   vi) Arline  Rate
   vii) Extra Bed Rate
   viii) Day Rate

Traiff

 In the hotel industry traiff refer to the rate or cost. When this rate is printed on the card it is termed as traiff card. There is no any fixed role regarding the traiff structure. It may differ from hotel to hotel. The most important rules are it must be attractive, presentable and informative. Traffic should always the rate for different market segment like business market, mixed market, holiday market etc. It is a market tools which provide the detail information of the rates, facilities and the service provided by the hotel. A perfect traiff card should include the following things.

* The heading of the traiff
* Name and logo of hotel
* Types of room and their rate
* Types of plane and their rate 
* Check in /check out time
* Acceptable mode of payment 
* Discount offer 
* Government tax and service tax
* Validity of the rate
* Rules and policy of the hotel
* List of other  facilities and service available in the hotel

Factor Affecting Reservation

1.No-show Guest
  These are the guest who makes the reservation in the hotel, confirmed it but doesn't arrive in the hotel on the arrival date.
 No show situation takes place due to the various factor like political issues, environmental crises, strikes, flight cancellation etc. In this case, the hotel should refund the total charge to the guest but if no show occurs due to other reason like personal region the hotel will deduct some amount from the as a service charge from the confirmation charge and refund the balance to the guest.

2. Walk-in Guest 
  These are the guest who arrive in the hotel without the reservation or pre-information. This may happen due to the good will of the hotel and may any emergencies of the guest. The guest directly contact to the receptionist and ask for the room. A walk-in guest generates the extra income in the revenue of the hotel. If walk in guest arrives in the hotel, the receptionist should be more alert and careful and ask for the room, first of all the availability of room should checked. S/he is provided with the room after checking the personal details of the guest.The hotel should ask foe the deposit amount from the guest. If the guest is drunk, mentally hazard or miss behaved it should be refused to provide the room.

3. Over Booking
   This situation takes place where there more number of reservation request than the hotel's number of salable room in the hotel. It is normal practice in the large hotel. Generally non confirmed reservation are over booked because there is no guarantee that the guest will come and there are always chance of cancellation at the last minute. In case of over booking the room, the guest will guaranteed reservation may have to transfer to another hotel of same standard. This may cause the lost in the hotel's profit and business establishment.    

 4.Over stay/Under stay
    If the guest stay in the hotel more then guest's departure date s/he termed as the overstay guest.
   If the guest check out from the hotel earlier then the guest check out time from the hotel s/he termed as the under stay guest.Over stay of the guest may cause difficulty for the reservation of another guest. Under stay guest stay less then the departure date which may cause a room vacant.

 5. Reservation Confirmation
   It accuse the guest that the hotel hold the reservation request until the arrival of the guest. It may be done by fax, e-mail, phone or letter but the guest is supposedto send a written confirmation which is a legal pice f document indicating the acceptance of the guest made. The guest confirm the reservation by paying the confirmation charge with help to generate the revenue, but the guest doesn't confirm the reservation the room should be released and again listed in the is of  available of room. 
6.Reservation Cancellation/Revision
   Often a guest may change his/her program of visit may ask for the cancellation or revision for the room. To do thes the following steps is to follow;
a. Take down the necessary details of the guest on reservation  revision form.
b. Up date the revision chart by removing the room allocation made for the earlier date. Allocated the room  on the new date in case of revision.
c. Remove the reservation slip from the reservation rack. In case of revision made the new reservation slip in two copies. Attach one with cancellation form and keep another with reservation rack.

Reservation Procedure/process

 Room reservation is taken or handle by reservation assistant requested by prospective guest in the hotel.While handling the reservation request one should be aware of the information necessary to load in the reservation form. It may be accept in any modes and from any sources but the procedure will be same for all. The different steps that are involved in the reservation procedure are;

1. Receiving the reservation request.
2. Determining the availability of room.
3. Accept or deny the reservation request.
4. Document the reservation details.
5. Confirming the reservation.
6. Maintaining the Whitney rack.
7. Blocking off the room on the reservation chart.

Steps for Reservation
  1. As soon as the guest request for the reservation of room inquire the guest about the type of room and date required.

2. After the mention the type of the room and date, look at the room status board and the reservation chart for the availability of requested room.

3. If the date indicates fully booked, politely tell the guest that the room are not available. If the room are available then be ready with a reservation form to inter the guest details.

4. When a reservation request are accept the details concerning the guest should be enter on the reservation forms and again those details to the computer.


5. Inure the guest about the confirmation of reservation. It is necessary to ask to send the confirmation charge and written confirmation.

6. Type out the reservation slip into the two copies. Keep one in Whitney rack and attach another with reservation form.

7. Block off the room on the reservation chart with the help of pencil.

Types of reservation

1. Confirmed Reservation
   This type of reservation is also known as guarantee reservation. It assumes the guest that the hotel will hold the room reservation until the specific time of the day the guest arrives in the hotel. The guest inform agree to pay the confirmation charge even if he/she doesn't use the room unless the guest cancel the reservation according to the hotel's cancellation procedure. It provides the protection for the hotel's revenue even in case of no- show guest.Reservation may be confirmed by one of the following;


a. Advance payment
   A pre payment guarantied reservation which requires full payment before the arrives of the guest in the hotel.

b. Advance Deposit 
    This system requires the guest to pay a specific amount of money in advance d as a deposit  before he/she arrives in the hotel

c. Credit card.
    In this case the hotel takes all he information regarding the credit card from the guest which takes the reservation and past the charge to the guest  credit card account.

d. Travel Agency
    In this system the travel agency grantees the reservation of the guest. Under this method, the hotel generally present the bill to the travel agency for the payment.

2. Non-confirmed Reservation
    This type of reservation is also known as non-guarantee reservation. In this reservation the guest simply agrees that they will arrive in the hotel in specific date. The hotel agrees to hold the non-gurantred reservation until a stated cancellation time. If the guest does not confirmed during the specific period of time, then the room are released on the list in the available rooms for the free sale.   

Source of reservation

The source of reservation may be any companies,agencies, or the individual guest from where the reservation request comes to the hotel.The source of reservation may different due to the various factors like standard of hotel,types of hotel,or the type of customer. Some common sources of reservation are;

1.Direct reservation
These are the reservation which the guest directly makes in the hotel without going through any other organization. These request may comes in the hotel in number of way's like letter, telephone,fax,E-mail etc.

2.Reservation Network System
Many hotel's guest make their room reservation through the center reservation system. It is one of the latest system used by the large hotel or marketing groups provide the guest with the facilities of using reservation in the hotel of same chain or standard location in the different places.

3. Companies and Agencies
    A guest may make the reservation request through other agencies or organization. The agent will normally make a pre-payment from the guest, sent a confirmation to the hotel and issue a voucher on it's behave. These agencies will normally received a certain amount of commission for their service and recommendation. Such type of agencies may be travel agencies,treakking agencies, tool operator, airline embassies, NGO's, INGO's business house. 

Reservation

Mods of reservation
1.Letter
It is the written request for the reservation which may have been send through the post,courier or hand delivered. It is most common method of advance booking. Reservation request tajen through the letter are time consuming but are most reliable mods of reservation as the person who writes a letter always puts his/her signatuer.
2. Telephone
It is the fast way of making the reservation requet. Teleojone calls are directly handel by a reservation assistance who takes down the necessary details of the guest on a rsservation form during telephonic conservation with the guest.
3. FAX
It os also the most common mode of reservarion used today as it as cheaper than telephone call and allows the transmission in written form.
4. Email/IOnternet
With the fast development of internet the world, today most of the hotel allow reservation on line on internet through their own website.
5. CRS
There are many private services provider oroviding the CRS service.Thus allowing direct reservation access to the travel agencies or link throuhh their own network system.
6. Personal approach
Sometimes a guest make the reservation directly by visiting the hotel without using any mods of reservation.

Duties and reponsiblities

Duties and responsibilities of reservation assistance

1. Handel all the reservation request promptly ans systematically.
2.Update the reservation chart and reservation rack up to date.
3.Keep the reservation correspondences up to date.
4.Maintenance of close relationship and co-ordination with reception, telephone, housekeeping and maintenance.
5. Responsible for creating favourable image of the hotel to the guest by dealing in hospitality manner.
6. Must be familiar with hotel rooms,meal and other facilities and services providing by the hotel.

Purpose and importance of Reservation

1. It helps to sell the hotel main product i.e room.
2. It provides necessary information about the hotel to the guest.
3. It keeps all permanent record of all occupancies.
4. it provides the first impression of the hotel to the guest

Front Office Department
Introduction
The front office department is the major department of the hotel which is situated at the front part of the hotel and it is responsible for the sale of the hotel room through the systematic method of reservation followed by registration and assigning room to guest.

Reservation
This is the process of reserving or booking hotel's room, banquet hall,restaurant etc by the guest using various method of reservation like telephone, F A X,email-internet,letter etc.
Among the various section of the front office department reservation system is the hub of the hotel and it also known as the"NERVE CENTER" of the hotel.

Hotel reservation system
There are many hotel reservation system used in hotel.Some mods of reservation are as follows
1 letter
2 Telephone
3 FAX
4 E-mail

There are also many source of reservation they are
1 personal approach
2 Travel agency
3 CRS (Central Reservation System)etc

Rooms & Amenities

Rooms & Amenities

280 Rooms & Suites
High-Speed Internet Access
Minibar
In-room Safe

Guest Services

Business Centre
Tour Desk
Complimentary Shuttle
Parking Facilities

Dining & Entertainment

The Café
The Lounge
The Terrace
Rox Restaurant & Bar

Activities

Outdoor Swimming Pool
Three Tennis Courts
Fitness Centre
Trekking

Local Attractions

Boudhanath Stupa
Pashupatinath Temple
Swayambhunath Stupa
Kathmandu Durbar Square

Meetings & Events

Meeting Facilities
Outdoor Function Area
One Boardroom
Audio-visual Equipment

Deluxe premier

oms
DeluxePremier
Horizon Club
About the Horizon ClubDeluxePremierExecutive Suite
Suites
Executive SuiteGrand Garden SuiteSpecialty SuiteBeijing SuiteChina Suite
Local Time
3.41pm (GMT+8)

Local Weather
High: 28C/82F
Low: 20C/68F
Intermittent Clouds

Rooms
Shangri-La's China World Hotel has 716 beautifully appointed guestrooms and suites, decorated with contemporary Asian art, marble bathrooms, soothing earthtone fabrics and sleek furnishings. For comfort, large feather duvets and a menu offering various pillows ensure a quality night's sleep.
View a list of standard room features

Horizon Club
Horizon Club rooms offer an enhanced level of service, comfort, and convenience for busy travellers, including late check-out and a personal concierge.
View a list of Horizon Club benefits

Suites
China World Hotel Suites feature exceptionally expansive acommodations, 24-hour butler service for Beijing Suite and China Suite and panoramic city views. Suites come equipped with DVD players, fax machines and computer data ports, while the marble bathrooms feature exclusive L'Occitane designer bath amenities.
View a list of standard suite features

HOTEL ACCOMMODATION: Inspiring Boudhanath Stupa and serene garden views are yours in a 36-sq.-metre room featuring one king bed, granite bath with tub and walk-in shower, and separate work area with high-speed wireless Internet access. Wooden flooring and Tibetan hand-woven carpeting reflect the surrounding culture, and deluxe amenities such as daily local newspaper and plush Terry robes allow for a relaxing stay.

VIP accommodations feature local artifacts and a traditional Tibetan hand-woven carpet, complementing a king-sized bed, granite bath with tub and walk-in shower and work area with high-speed wireless Internet access. Enjoy famous Boudhanath Stupa or garden views, plus exclusive amenities such as private Regency Club lounge with Continental breakfast, evening hors d'oeuvres and all-day coffee or tea.

Amenities

Separate work area Hairdryer Minibar 25 inch TV Three or more telephones High-speed Internet access Analog phone line Individual air conditioning control 24-hour concierge Morning newspaper Crib upon request Robes

24-hour room service Coffee maker Cable/satellite TV channels Dual line phones Separate shower Individual heat control Windows that open In-room safe Rollaways upon request

Hyatt Room data

ROOM TYPE	BOOK	Wed Jun 15	Thu Jun 16	Fri Jun 17	Sat Jun 18	Sun Jun 19	Mon Jun 20	Tue Jun 21	Wed Jun 22	Thu Jun 23	Fri Jun 24
STANDARD SINGLE ROOM Billing Currency:USD	BOOK	USD 155	USD 155	USD 155	USD 155	USD 155	USD 155	USD 155	USD 155	USD 155	USD 155
STANDARD DOUBLE ROOM Billing Currency:USD	BOOK	USD 165	USD 165	USD 165	USD 165	USD 165	USD 165	USD 165	USD 165	USD 165	USD 165

INCLUSION :
• Rates are Per Room Per Night Inclusive of all taxes and Bed & Breakfst Basis Only.

TERMS & CONDITIONS :
• Rates are not applicable during special events, holidays, and conference.
• Extra bed are available on request.
• Above rates are subject to change without prior notice.
• These rates are nett and are not available at the hotel . This is only applicable if prepayment is made thru Southtravels.com and these are subject to change without prior notice, surcharges impose by hotels during special events. Click to view the Nepal calendar of events
• Cancellation, No Show, Child Policy,Extra bed, Meal Rates, Check in & Check out time and other benefits as well as Terms & Conditions of Bookings will be advise by our Reservation Agents.
• Advertised Rates are applicable to all markets . Read more on our FAQ. For Group Booking please request Here!
• We accept major credit cards VISA, MASTERCARD, AMEX and DINERS
• Some of the hotels provide free airport shuttle service, however if you prefer to have a PRIVATE CAR TRANSFERS please view our special offers!.
• We would like to take this opportunity to invite you to join our tours & excursions while visiting our country. For more details View Here.

Hotel are the place where people stay and have fun. Hotel should be "home away from home." That means people who are in the hotel should feel as they are in the home. Hotel should give proper security to their customer or guest.There are various types of hotel in Nepal according to their service and facilities provided to the guest.Ranges start from
1.One star hotel
2.Two star hotel
3.Three star hotel
4.Four star hotel
5.Five star hotel
     Five star hotel provide maximum services and facilities comparing to other star hotel.Five star hotel provides following services
1. 24 hours front office service
2.24 hours kitchen service
3.24 hour hot and cold water service
4.Free swimming facilities for in house guest
5.24 hour telephone service