Reservation

Mods of reservation
1.Letter
It is the written request for the reservation which may have been send through the post,courier or hand delivered. It is most common method of advance booking. Reservation request tajen through the letter are time consuming but are most reliable mods of reservation as the person who writes a letter always puts his/her signatuer.
2. Telephone
It is the fast way of making the reservation requet. Teleojone calls are directly handel by a reservation assistance who takes down the necessary details of the guest on a rsservation form during telephonic conservation with the guest.
3. FAX
It os also the most common mode of reservarion used today as it as cheaper than telephone call and allows the transmission in written form.
4. Email/IOnternet
With the fast development of internet the world, today most of the hotel allow reservation on line on internet through their own website.
5. CRS
There are many private services provider oroviding the CRS service.Thus allowing direct reservation access to the travel agencies or link throuhh their own network system.
6. Personal approach
Sometimes a guest make the reservation directly by visiting the hotel without using any mods of reservation.

Duties and reponsiblities

Duties and responsibilities of reservation assistance

1. Handel all the reservation request promptly ans systematically.
2.Update the reservation chart and reservation rack up to date.
3.Keep the reservation correspondences up to date.
4.Maintenance of close relationship and co-ordination with reception, telephone, housekeeping and maintenance.
5. Responsible for creating favourable image of the hotel to the guest by dealing in hospitality manner.
6. Must be familiar with hotel rooms,meal and other facilities and services providing by the hotel.

Purpose and importance of Reservation

1. It helps to sell the hotel main product i.e room.
2. It provides necessary information about the hotel to the guest.
3. It keeps all permanent record of all occupancies.
4. it provides the first impression of the hotel to the guest

Front Office Department
Introduction
The front office department is the major department of the hotel which is situated at the front part of the hotel and it is responsible for the sale of the hotel room through the systematic method of reservation followed by registration and assigning room to guest.

Reservation
This is the process of reserving or booking hotel's room, banquet hall,restaurant etc by the guest using various method of reservation like telephone, F A X,email-internet,letter etc.
Among the various section of the front office department reservation system is the hub of the hotel and it also known as the"NERVE CENTER" of the hotel.

Hotel reservation system
There are many hotel reservation system used in hotel.Some mods of reservation are as follows
1 letter
2 Telephone
3 FAX
4 E-mail

There are also many source of reservation they are
1 personal approach
2 Travel agency
3 CRS (Central Reservation System)etc

Rooms & Amenities

Rooms & Amenities

280 Rooms & Suites
High-Speed Internet Access
Minibar
In-room Safe

Guest Services

Business Centre
Tour Desk
Complimentary Shuttle
Parking Facilities

Dining & Entertainment

The Café
The Lounge
The Terrace
Rox Restaurant & Bar

Activities

Outdoor Swimming Pool
Three Tennis Courts
Fitness Centre
Trekking

Local Attractions

Boudhanath Stupa
Pashupatinath Temple
Swayambhunath Stupa
Kathmandu Durbar Square

Meetings & Events

Meeting Facilities
Outdoor Function Area
One Boardroom
Audio-visual Equipment

Deluxe premier

oms
DeluxePremier
Horizon Club
About the Horizon ClubDeluxePremierExecutive Suite
Suites
Executive SuiteGrand Garden SuiteSpecialty SuiteBeijing SuiteChina Suite
Local Time
3.41pm (GMT+8)

Local Weather
High: 28C/82F
Low: 20C/68F
Intermittent Clouds

Rooms
Shangri-La's China World Hotel has 716 beautifully appointed guestrooms and suites, decorated with contemporary Asian art, marble bathrooms, soothing earthtone fabrics and sleek furnishings. For comfort, large feather duvets and a menu offering various pillows ensure a quality night's sleep.
View a list of standard room features

Horizon Club
Horizon Club rooms offer an enhanced level of service, comfort, and convenience for busy travellers, including late check-out and a personal concierge.
View a list of Horizon Club benefits

Suites
China World Hotel Suites feature exceptionally expansive acommodations, 24-hour butler service for Beijing Suite and China Suite and panoramic city views. Suites come equipped with DVD players, fax machines and computer data ports, while the marble bathrooms feature exclusive L'Occitane designer bath amenities.
View a list of standard suite features

HOTEL ACCOMMODATION: Inspiring Boudhanath Stupa and serene garden views are yours in a 36-sq.-metre room featuring one king bed, granite bath with tub and walk-in shower, and separate work area with high-speed wireless Internet access. Wooden flooring and Tibetan hand-woven carpeting reflect the surrounding culture, and deluxe amenities such as daily local newspaper and plush Terry robes allow for a relaxing stay.

VIP accommodations feature local artifacts and a traditional Tibetan hand-woven carpet, complementing a king-sized bed, granite bath with tub and walk-in shower and work area with high-speed wireless Internet access. Enjoy famous Boudhanath Stupa or garden views, plus exclusive amenities such as private Regency Club lounge with Continental breakfast, evening hors d'oeuvres and all-day coffee or tea.

Amenities

Separate work area Hairdryer Minibar 25 inch TV Three or more telephones High-speed Internet access Analog phone line Individual air conditioning control 24-hour concierge Morning newspaper Crib upon request Robes

24-hour room service Coffee maker Cable/satellite TV channels Dual line phones Separate shower Individual heat control Windows that open In-room safe Rollaways upon request

Hyatt Room data

ROOM TYPE	BOOK	Wed Jun 15	Thu Jun 16	Fri Jun 17	Sat Jun 18	Sun Jun 19	Mon Jun 20	Tue Jun 21	Wed Jun 22	Thu Jun 23	Fri Jun 24
STANDARD SINGLE ROOM Billing Currency:USD	BOOK	USD 155	USD 155	USD 155	USD 155	USD 155	USD 155	USD 155	USD 155	USD 155	USD 155
STANDARD DOUBLE ROOM Billing Currency:USD	BOOK	USD 165	USD 165	USD 165	USD 165	USD 165	USD 165	USD 165	USD 165	USD 165	USD 165

INCLUSION :
• Rates are Per Room Per Night Inclusive of all taxes and Bed & Breakfst Basis Only.

TERMS & CONDITIONS :
• Rates are not applicable during special events, holidays, and conference.
• Extra bed are available on request.
• Above rates are subject to change without prior notice.
• These rates are nett and are not available at the hotel . This is only applicable if prepayment is made thru Southtravels.com and these are subject to change without prior notice, surcharges impose by hotels during special events. Click to view the Nepal calendar of events
• Cancellation, No Show, Child Policy,Extra bed, Meal Rates, Check in & Check out time and other benefits as well as Terms & Conditions of Bookings will be advise by our Reservation Agents.
• Advertised Rates are applicable to all markets . Read more on our FAQ. For Group Booking please request Here!
• We accept major credit cards VISA, MASTERCARD, AMEX and DINERS
• Some of the hotels provide free airport shuttle service, however if you prefer to have a PRIVATE CAR TRANSFERS please view our special offers!.
• We would like to take this opportunity to invite you to join our tours & excursions while visiting our country. For more details View Here.

Hotel are the place where people stay and have fun. Hotel should be "home away from home." That means people who are in the hotel should feel as they are in the home. Hotel should give proper security to their customer or guest.There are various types of hotel in Nepal according to their service and facilities provided to the guest.Ranges start from
1.One star hotel
2.Two star hotel
3.Three star hotel
4.Four star hotel
5.Five star hotel
     Five star hotel provide maximum services and facilities comparing to other star hotel.Five star hotel provides following services
1. 24 hours front office service
2.24 hours kitchen service
3.24 hour hot and cold water service
4.Free swimming facilities for in house guest
5.24 hour telephone service