Duties and reponsiblities

Duties and responsibilities of reservation assistance

1. Handel all the reservation request promptly ans systematically.
2.Update the reservation chart and reservation rack up to date.
3.Keep the reservation correspondences up to date.
4.Maintenance of close relationship and co-ordination with reception, telephone, housekeeping and maintenance.
5. Responsible for creating favourable image of the hotel to the guest by dealing in hospitality manner.
6. Must be familiar with hotel rooms,meal and other facilities and services providing by the hotel.

Purpose and importance of Reservation

1. It helps to sell the hotel main product i.e room.
2. It provides necessary information about the hotel to the guest.
3. It keeps all permanent record of all occupancies.
4. it provides the first impression of the hotel to the guest